Salesforce Administrator - Sales & Service Cloud (f/m/d)

Permanent position, Full-time (40 hours/week), Starting immediately, Remote (Germany)

Shape the future of sustainable energy with Salesforce! In this key role, you will develop and optimize our Salesforce Sales & Service Cloud to make sales and service processes more efficient. With tailored automations, dashboards, and workflows, you’ll ensure our teams can operate at their best. Your work will help us deliver sustainable energy to our customers even faster and more efficiently. Join our team and actively drive the digitalization of the energy transition!

• Help shape the future of energy: A secure job with meaning in a growing, future-oriented, and sustainable company.
• Grow beyond yourself with us: A breeding ground for your own ideas, room for self-development and the opportunity to take on responsibility, combined with a range of internal and external training opportunities.
• Keep your balance: An allowance for sport (EGYM) or the Deutschlandticket (public transport). In addition, a company pension plan, flexible working hours, the opportunity to work in an EU country and 30 days' holiday per year.
• Have fun with us: Company events like barbecues on the roof terrace, summer party and winter party. There is also a living room with table football, darts, table tennis, and more.
• Feel good: A supportive working atmosphere in a passionate team.
• Receive exclusive discounts: Attractive discounts at sustainable companies via FutureBens or a wide range of offers via Corporate Benefits. 
• Get everything you need to contribute: Complete hardware equipment (incl. laptop, mouse, headset and 2 screens for the home office) and detailed onboarding on site in Munich.
• Work comfortably and healthy in the office: Very good workstation equipment, adjustable desks, multiple screens per workstation, sitting room, shared kitchen, and more.

• Support the Salesforce Product Owner in validating and implementing requirements from the Sales and Service departments
• Monitor and analyze the performance of implemented processes in our Sales and Service Cloud and ensure they are continuously optimized for maximum efficiency
• Create solution designs, implement technical solutions, and ensure high data quality on the Salesforce platform
• Carry out system adjustments and configurations, including reports, dashboards, and workflows
• Provide technical support and training to your colleagues for optimal use of the Sales and Service Cloud
• Coordinate collaboration with internal and external partners to further develop the platform and integrate new features

• Experience in Salesforce administration and solid knowledge in maintaining the Sales, Service & Experience Cloud, along with a Salesforce Administrator certification
• Experience in analyzing and optimizing business processes, ideally with knowledge of reporting and Flow Builder
• Strong analytical thinking, high self-initiative, excellent communication skills, and the ability to solve complex problems and develop effective solutions
• Confident handling of Salesforce Reports and Dashboards, iPaaS solutions, Atlassian (Jira, Confluence), and MS Office
• Very good English skills (B2).